How do I unlock my account after multiple failed attempts?
When resetting your password via the Community and you receive an email informing you that your account has been locked. Answer:
To resolve please follow these steps:
Email your query to Info@casewareafrica with the following information:
- Name and surname
- Company name
- Company telephone number
- User account ( if you are sending it on behalf of the CaseWare Community user)
Once the account is unlocked an email will be sent for the recipient to follow the link to create a new password.
When the new password is created ensure this is updated on the browser (Please Note: This step is only required if you save your passwords when the browser prompts you to, as this will autofill the old password if not updated the next time you login).
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