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FAQ

CaseWare Time | I have received a notification "no documents selected", how do I resolve this?

Published:  08/05/2017
 I have received a notification "no documents selected", how do I resolve this?
  
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  Answer:

Background:

I have attached a document to my Document Set but I receive a “No document selected” notification when I click the Process button.
The above error occurs when a document is attached to a batch set but the Properties are changed thereafter from document manager.
 

Resolution:

  • Closed the Client Batch Email screen and navigate to the Document Manager 
  • Select the document from the list of documents on the Document Manager screen
  • Right click on the document and select Properties (BI.9 in this example- Billing from WIP invoice)
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  • In the Properties screen change the Format to Client 
  • Click Apply to save the changes
  • With the document properties now updated, navigate back to the Client Batch Email screen 
 
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  1. Select the document from the Document Set
  2. Click Remove 
  3. Include the updated document to the document sets by using the Add button, then Process the batch email
 
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