Get ready for our upcoming product updates and releases with these webinar sessions.
Important notice for users submitting Individual Tax Returns on ITM  please click here for further information.
FAQ

CaseWare Tracker | How do I resolve "Error X icon" or error "#;"

Published:  09/12/2016
How do I resolve "Error X icon" or error "#;"

User-added image

  Answer:

  • Perform a complete uninstallation of CaseWare Working Papers and your firm's Templates
  • Reinstall the latest version of CaseWare Working Papers and your firm's Templates, from the "My Software" page
 
Please contact your CaseWare Champion or Renewal Contact. They would need to log into the community and go to the "My Software" section to launch the firm's download package. Click here for guidance on how to request the firm's software.
 
If you are the firm's CaseWare Champion or Renewal Contact and would like to request a CaseWare Africa Success Community log in to access "My Software" - Click here for guidance on how to request a Community login.
 
Please make sure of the following (You will need your IT specialist to assist you with this):
-        Check you have full admin rights on your local machine to install the software
-        Add CaseWare to your company’s list of safe software on your anti-virus settings
-        Exclude the following file types from scanning in your Anti-Virus settings - dbf / fpt / cvw / cdx
Ensure your PC specifications are as per the installation best practice as specified in the click here for the manual.
 
 
(Popularity = 4/100, Rating = 0.0/5)

Didn't find what you were looking for?


Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
CaseWare and the CaseWare logo, are registered trademarks of CaseWare International Inc. and are licenced for use to CaseWare Africa and Adapt IT. © 2018. All rights reserved.

For more information, visit www.casewareafrica.co.za

If you would like to keep up to date with the latest CaseWare Africa news:

For South Africa clients follow us on:
LinkedIn   Twitter   Facebook   YouTube  

For Nigeria, Kenya, Mauritius and the rest of Africa you can connect with us on:
LinkedIn   Twitter   Facebook   YouTube
Copyright © 2019 | All Rights Reserved