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FAQ

CaseWare Working Papers | What to do when you receive a message alert stating "CaseView has stopped working"?

Published:  24/11/2016

I received a message alert that CaseView has stopped working when opening my a CaseView document within my CaseWare Working Papers file, how do I resolve this?
 

  Answer:

If this message only appears when accessing a CaseView document in one client file:

1. Create new file and import data
a. Go to File | New. Enter in a new filename and select the template.
b. The options to create the file will only appear once the template is selected. At that stage, select Create and import data.
c. Select to base the file on an existing CaseWare file.
d. Browse for the CaseWare file.
e. Choose to retain all information in the file; information store, input values and formatting.
f. The new file will be opened on completion.
 
2. Delete BAK file and restore it
a. Close the CaseWare file
b. Browse to where the CaseWare file is saved and open the client file folder
c. Sort the files by type and delete the BAK file.
d. Now go to C: | Program files (x86) | CaseWare | Template | (same template as client file is based on)
e. Copy the BAK file to the client file folder and rename as such.
f. Open the CaseWare file, the issue should be resolved.
 
3. Delete CDX files
a. Close the CaseWare file
b. Browse to where the CaseWare file is saved and open the client file folder
c. Sort the files by type and delete the CDX files.
d. Open the CaseWare file, the issue should be resolved.

If this message appears when accessing a CaseView document on all CaseWare Working Papers files:

1. Try any one of the above resolutions on a single file so that you are able to continue working.

2. To ensure that this does not continue to happen, re-install the affected template.
 
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