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Individual Tax Module | How do I resolve a PDF error when printing a report?
Individual Tax Module | How do I resolve a PDF error when printing a report?
Published: 28/06/2023
After selecting Print in the ITM home screen and then selecting the sections to print, I get the below error message when I click on create report, how do I resolve this?
Answer:
How do I resolve this error?
Specify the settings in Adobe Acrobat Reader DC and Adobe Acrobat
Launch Adobe Acrobat Reader DC or Adobe Acrobat
Select
Edit | Preferences
Launch in the Categories list on the left then select
Security (Enhanced)
In the Sandbox Protections section select
Enable Protected Mode At Startup
Uncheck
Create Protected Mode Log File
to record events.
How to specify the settings in Adobe Reader
Launch Adobe Reader
In
Adobe Preferences
open menu
General
Untick/uncheck the setting
Enable Protected Mode at startup
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