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FAQ

Individual Tax Module | How to resolve HTTP Error 500.19 Internal Server Error when opening ITR12

Published:  18/05/2017
How to resolve HTTP Error 500.19 Internal Server Error when opening ITR12
  
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  Answer:

What is the cause of the error?


In the Detailed Error Information section take note of the reason for the error
 
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How do I resolve this error?

The above error relates to insufficient permissions on a file web.config  which is located in C:\inetpub\wwwroot\
  • Navigate to the above location and locate the web.config file
  • Right click on it and select Properties
  • Then click on the Security tab
  • Under the Group or user name window you will notice that Everyone and Authenticated Users are not on the list.
  • Click the Edit Button
  • The dialog box for the Permissions will appear
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  • In the Permissions For Web.config dialog box click the Add button
  • In the “Select User, Computers, Services Accounts, or Groups” window, under the Enter the object names to select, type everyone;authenticated users; 
  • Then click Check Names followed by clicking on OK
  • Select each Group from the list and ensure that the Full control checkbox has been ticked under the Permissions for everyone section.
  • Click the Apply then OK to save the changes   
  • Then open Taxware and run ITM again to confirm the error has been resolved.
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