Individual Tax Module | How to resolve HTTP Error 500.19 Internal Server Error when opening ITR12

Published: 08/08/2023

How to resolve HTTP Error 500.19 Internal Server Error when opening ITR12

In the Detailed Error Information section take note of the reason for the error

The above error relates to insufficient permissions on a file web.config which is located in C:\inetpub\wwwroot\

Navigate to the above location and locate the web.config file
Right click on it and select Properties
Then click on the Security tab
Under the Group or user name window you will notice that Everyone and Authenticated Users are not on the list.
Click the Edit Button
The dialog box for the Permissions will appear

In the Permissions For Web.config dialog box click the Add button
In the “Select User, Computers, Services Accounts, or Groups” window, under the Enter the object names to select, type everyone;authenticated users;
Then click Check Names followed by clicking on OK
Select each Group from the list and ensure that the Full control checkbox has been ticked under the Permissions for everyone section.
Click the Apply then OK to save the changes
Then open Taxware and run ITM again to confirm the error has been resolved.