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FAQ

Individual Tax Module | When printing a report I get a blank/grey screen, how do I resolve this?

Published:  25/05/2017
When printing a report I get a blank/grey screen, how do I resolve this?

  Answer:

How do I resolve this issue ?

Specify the settings in Adobe Acrobat Reader DC and Adobe Acrobat XI

  1. Launch Adobe Acrobat Reader DC or Adobe Acrobat XI
  2. Select Edit | Preferences
  3. Launch in the Categories list on the left then select Security (Enhanced)
  4. In the Sandbox Protections section
  5. Uncheck Enable Protected Mode At Startup
  6. Uncheck Create Protected Mode Log File to record events
 
User-added image
  

How to specify the settings in Adobe Reader 10

  1. Launch Adobe Reader 10
  2. In Adobe Preferences open menu General
  3. Untick/uncheck the setting Enable Protected Mode at startup
 
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