Get ready for our upcoming product updates and releases with these webinar sessions.
Important notice for users submitting Individual Tax Returns on ITM  please click here for further information.

Individual Tax Module | When printing a report I get a blank/grey screen, how do I resolve this?

Published:  25/05/2017
When printing a report I get a blank/grey screen, how do I resolve this?


How do I resolve this issue ?

Specify the settings in Adobe Acrobat Reader DC and Adobe Acrobat XI

  1. Launch Adobe Acrobat Reader DC or Adobe Acrobat XI
  2. Select Edit | Preferences
  3. Launch in the Categories list on the left then select Security (Enhanced)
  4. In the Sandbox Protections section
  5. Uncheck Enable Protected Mode At Startup
  6. Uncheck Create Protected Mode Log File to record events
User-added image

How to specify the settings in Adobe Reader 10

  1. Launch Adobe Reader 10
  2. In Adobe Preferences open menu General
  3. Untick/uncheck the setting Enable Protected Mode at startup
(Popularity = 0/100, Rating = 0.0/5)

Didn't find what you were looking for?

Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
CaseWare and the CaseWare logo, are registered trademarks of CaseWare International Inc. and are licenced for use to CaseWare Africa and Adapt IT. © 2018. All rights reserved.

For more information, visit

If you would like to keep up to date with the latest CaseWare Africa news:

For South Africa clients follow us on:
LinkedIn   Twitter   Facebook   YouTube  

For Nigeria, Kenya, Mauritius and the rest of Africa you can connect with us on:
LinkedIn   Twitter   Facebook   YouTube
Copyright © 2019 | All Rights Reserved