FAQ

TaxWare | How do I resolve the Access violation error I receive when bulk emailing Provisional Returns?

Published:  28/06/2023
I receive an Access violation error when bulk emailing Provisional Returns, How do I resolve this?

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  Answer:

This error message is a result of  un-set/missing permissions on the TaxWare2.exe. file in the Taxware 2009 folder on you local disk drive. 

To set/modify the said Permissions:
  • Navigate to the TaxWare 2009 folder located on your local disk drive as per the path below
  • C:\Program Files (x86)\TaxWare 2009
  • Alternatively, copy and paste the path into windows explorer in the path and press enter on your keyboard.
  • Once you have opened theTaxWare 2009 folder search for the Taxware2.exe file (The file with the Tw logo on it)
  • Right click on the Taxware2.exe file and select Properties from the list of option
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  • In the Taxware2.exe Properties windows select the Security tab 
  • Under the “Group or user name” section notice that Everyone and Authenticated Users are not on the list.
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  • Click the Edit Button
  • In the “Permissions For Taxware2.dll”  clcik the Add button
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  • In the “Select User, Computers, Services Accounts, or Groups” window, under the Enter the object names to select, type everyone and click Check Names followed by OK.
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  • Follow the same procedure to add Authenticated Users and System to the “Group or User names” list. 
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  • Select each Group from the list and ensure that the Full control checkbox has been ticked under the Permissions for everyone section.
  • Click the Apply then OK to save the changes   
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  • Open TaxWare and run the batch email process. Problem should be resolved.
Please log a case with Support if problem persists or for any other assistance.



 
 
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