Click here to find out more on our Updated Release Roadmap for the 2020 Tax Season 

Kindly note that our support team will be on training every Thursday morning until 9am(SAST) for the month of June and July. Please access our knowledge base for further assistance.


CaseWare Cloud and Add-on Apps | Incident Report Page

Published:  06/05/2020

CaseWare Cloud Security Update (14 May 2020)

Disabling access to CaseWare Cloud for older and unsupported web browsers
To ensure CaseWare Cloud provides our users with a safe and secure environment, effective May 14, 2020, we are disabling access to CaseWare Cloud for older and unsupported web browsers.   These older and unsupported browsers are using obsolete encryption protocols - TLS version 1.0 and v1.1.  

The full list of web browsers impacted is detailed here .

CaseWare Cloud Maintenance Notifications (2 April 2020)

Upcoming scheduled maintenance notice 
We will be performing scheduled maintenance on our SE Platform(Cloud Engagements) servers which service clients in the EU, UK, Channel Islands, Isle of Man and Republic of Ireland.
  • Expected Impact: During this period some clients will experience intermittent outages, any unsaved work at this time will be lost.
  • Action Required: We recommend that you save your work prior to the start of the maintenance period. 
  • Start time:  2 April, 19:00 (SAST) 
  • Estimated duration: 1 hour 

CaseWare Cloud Service Update Notifications (Updated 20 March 2020)

We are currently experiencing a partial outage of our SmartSync Cloud Service in the Europe 4 (Africa) region, which impacts Africa (Botswana, Ethiopia, Ghana, Kenya, Liberia, Mauritius, Malawi, Namibia, Nigeria, Rwanda, Somalia, Tanzania, Uganda, South Africa, Zambia, Zimbabwe).

The source of the SmartSync Cloud Service disruption affecting the Europe 4 (Africa) region has been identified and we have found a potential solution. The required maintenance will be implemented immediately and some firms might be impacted. We will provide further updates once the disruption has been resolved.

We are continuing to investigate this issue.

Click below to view the latest service updates, incident reports and incident status updates. You may also subscribe to these updates to get the latest information as soon as it is posted and view incident history.
  View Latest Status Updates

Working Papers/Cloud hybrid (SmartSync)  | Potential Data Loss issue

Updated: 08:00(CAT) - 13 September 2018
We are aware of the issue regarding potential data loss for working papers/cloud hybrid files when using delete in cloud for working paper files, we are investigating this as high priority.

We advise that clients do not use the Delete in Cloud for Working Paper files.

User-added image

CloudTax | SARS Sync Known issue (Resolved)

Updated: 16:00(CAT) - 8 August 2018
The SARS Sync has been enabled. The provisional returns previously created should be deleted, re-created and then run a sync to ensure that the correct data is being used. 

The new Correspondence Errors tab will show all the errors received during the SARS Sync. Please note that we are currently experiencing issues with the Income Tax Statements of Accounts and Provisional Tax Statements of Account. We are working to get this resolved and believe that it should not impact the provisional tax submission process. 
Updated: 11:00(CAT) - 27 July 2018
We are still working to resolve the CloudTax SARS Sync issue reported earlier this week and we have not yet been able to restore functionality. Our team is working on this as a top priority for resolution and we apologise for any delays this might cause. 
We will keep you notified and let you know once this functionality has been restored. Alternatively, if you are required to submit provisional taxes for your clients urgently, please complete the returns directly on eFiling.
We sincerely apologise for the inconvenience you have experienced and thank you for your patience in this regard.

Posted: 2.30pm - 24 July 2018

Kindly note an issue has been detected with the CloudTax SARS Sync. We are working to resolve this problem as soon as possible and have temporarily disabled the sync functionality to prevent any issues with client data.



Rate this article: 
  (Popularity = 0/100, Rating = 3.0/5)

Didn't find what you were looking for?

Watch a video

Check out our helpful video guides

Contact Support

Contact our support team
CaseWare and the CaseWare logo, are registered trademarks of CaseWare International Inc. and are licenced for use to CaseWare Africa and Adapt IT. © 2018. All rights reserved.

For more information, visit

If you would like to keep up to date with the latest CaseWare Africa news:

LinkedIn   Twitter   Facebook   YouTube  

Copyright © 2020 | All Rights Reserved