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GRAP | How can support assist you during your Year End reporting
GRAP | How can support assist you during your Year End reporting
Published: 05/04/2018
We will be available for a limited time during the April and May public holidays, specifically for those public sector clients needing assistance with their Year End reporting.
Before contacting support ensure you have completed the following:
Made a backup of your file
Close all Caseview documents and go to
File | Backup
Select a location alternative to the primary location of the file. A remote location will be most advisable in case your desktop should crash or become inaccessible.
Include Sub-folders so that your back up is exactly the same as the original.
Ensure you have installed the latest software and template
Check that your software license is activated - - Go to
File
|
Licensing
Click here
to login and view your authorisation code if needed to license
Check your version number of Caseware Working Papers - Go to
File
|
Help
| The latest version number should be
2017.00.225
Ensure you also have the latest version of:
Connector 2017.042.01
GRAP 2018.10.01 Incl. MFMA NT 2018_1
Click here
to download or
Login | My Software
Only if remote assistance is required
Click here
to download the TeamViewer application
Need guidance on updating your financials to include schedule A
Click here
for detailed steps
To contact support you can
General number: +27 10 494 1002
Support number: +27 10 494 1001
Email:
CasewareAfrica.support@adaptit.com
Live Chat:
Log a query via our live chat feature
Log a case: Click
here
Instructions:
Support hours on South African Public Holidays for April - May 2018
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