Webinar Series

CaseWare Africa Success Community | Support FAQs 2018

Published:  13/07/2018

What support queries are your firm's users logging? 

Did you know you are able to view your firm's dashboard of your firm's common support queries which will help eliminate downtime and identify trends among your firm's users. View this dashboard by selecting Login and My Firm's Cases.
User-added image

Based our support trends we have set up a live webinar to address many of these common questions.
 

Support Live Chat and Case logging

We have a dedicated team of consultants providing you with non-telephonic support. Support queries can be raised via the Community and Live Chat
Click here for guidance on logging a support case via the Community
Click here for guidance on how to contact support via Live Chat
 

How do I deactivate a license no longer in use?

 Click here for more detail on the revoking a license.
Note: A common related error is "Error 106": - You will receive this error if there are no more license tokens available for use. Click here to read more 

 

Product releases

When have recently released updated versions of the following templates and software:
  • XBRL
  • ​XBRL Lite
  • Probe
  • MFMA 
  • GRAP
  • ITM
 

Free monthly webinars

These webinars have been specifically designed around the common user queries received by our support consultants and training facilitators. Click here to book now for yourself and/or all new users at your company.
 
 
Most Requested Video Tutorials 

How do I deactivate a license no longer in use?

Webinar | Unpacking XBRL in CaseWare

What's New on Probe Audit

Common support topics webinar

The basics of ATA cloud app

 
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