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FAQ

ISAE Attestation | Understanding the token usage process

Published:  26/03/2019
I currently use the ISAE Attestation, how to purchase more tokens and check the token balance.

  Answer:

The ISAE Attestation application in the Cloud has a simple token process. From the ISAE Attestation application home page, your various engagements will display. 

User-added image

Each engagement will have a unique name, hence a token will be deducted from your token basket every time you create a new ISAE Attestation engagement. 

Should you exceed your tokens, you will receive a pop-up display as follow:
User-added image

A generic CaseWare International notice will indicate that you need to contact your firm administrator. All CaseWare Africa users need to contact their Account Manager to add additional tokens to your CaseWare Cloud ISAE Attestation Application.

If you are unsure, please submit a support case via the Success Community. Alternatively, call us on +2710 494 1000
 
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