Financial Statements | How to resolve "Unable to retrieve tags" (iXBRL)

• Add Caseware to the safelist of antivirus.
• Temporarily disable anti-virus to facilitate the export.
• Ensure that all permissions have been assigned to the Caseware file:
  1. Provide permissions to the CaseWare folder by placing the cursor on folder | Right-click and select Properties
  2. Select the Security tab | click Edit | Permissions dialogue will open
  3. Select all usernames under the group or username section
  4. Select full control on the bottom of the screen 
  5. Click Apply | Ok

 

  Instructions:

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