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XBRL | What to do when your are online but still get an offline notification

Published:  16/05/2023
This guide will provide your IT Administrator steps on resolving the  "You are offline" notification when using the latest financial statements templates.  If you are connected to the internet but your setting have blocked Caseware Working Papers from accessing the internet, use the following options to troubleshoot and resolve this issue:
Solution 1Solution 2Solution 3
  1. Open Administrative Tools | Windows Firewall with Advanced Security.
  2. Click Inbound Rules.
  3. On the Actions pane, click New Rule
  4. Open port 80 for HTTP access.
  5. Repeat step 3 to open port 443 for HTTPS access.
Please whitelist below URLS from your Windows Firewall and Antivirus.

Add the following to your Antivirus exceptions/exclusions:

Ensure connection is open for the following subnets:
  • From to on tcp 443
  • From to on tcp 443
  • Location: C:\Program Files (x86)\CaseWare
  • File types: .dbf, .cdx, .fpt, .ac
  • Processes: cwin64.exe, cvwin64.exe



Please Note: This message will appear if your computer is not connected to the internet or has an internet connection but your settings have blocked Caseware Working Papers from accessing the internet.

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