GRAP | How can support assist you during your Year End reporting

Before contacting support ensure you have completed the following:

Made a backup of your file

1. Close all Caseview documents and go to File | Backup
2. Select a location alternative to the primary location of the file. A remote location will be most advisable in case your desktop should crash or become inaccessible.
3. Include Sub-folders so that your back up is exactly the same as the original.

Ensure you have installed  the latest software and template

1. Check that your software license is activated - - Go to File | Licensing 
2. Click here to login and view your authorisation code if needed to license
3. Check your version number of Caseware Working Papers - Go to File | Help | The latest version number should be 2017.00.225
4. Ensure you also have the latest version of:
   • Connector 2017.042.01
   • GRAP 2018.10.01 Incl. MFMA NT 2018_1
5. Click here to download or Login | My Software 

Only if remote assistance is required

1. Click here to download the TeamViewer application

Need guidance on updating your financials to include schedule A

• Click here for detailed steps

To contact support you can

• General number: +27 10 494 1002
• Support number: +27 10 494 1001
• Email: [email protected]
• Live Chat: Log a query via our live chat feature
• Log a case: Click here

  Instructions:

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